In the UK this week there has been a lot of press about Nigel Farage having his Coutts bank account closed. Coutts is a bank for the very wealthy and he does not meet their criteria for how much money he has, but this week it became clear that another reason for closing the account was that the Coutts Reputational Risk Committee did not feel his politics were a fit with the bank’s values. The British newspapers are shouting that it is outrageous that a bank can close an account because they do not agree with the beliefs of a customer. I think they are wrong.
Before I retired I was a banker with NatWest Group, which includes Coutts. So I have some experience in this area. I also held a senior role at Co-op Bank for a few years, probably the most ethically based bank in the UK, and at Nationwide Building Society, the biggest customer owned bank in the UK. At the time I really noticed the difference in behaviour between these “value based” banks, and the big four – NatWest/RBS, Lloyds, Barclays and HSBC, which were much more focused on profit.
After the banking crisis in 2008, the bailed out banks were left with a terrible reputation, and even now people talk about bankers as being all bad, in the same way they consider politicians, and criminals. To combat this, the big four have repositioned themselves as value based. I remember when the current CEO of NatWest, Dame Alison Rose, was appointed, one of the key reasons was her desire for NatWest to be “purpose led”.
So let’s look at what they say.
- Lloyds: “Our purpose if Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good”.
- Barclays: “Our five Values – Respect, Integrity, Service, Excellence and Stewardship – are our moral compass; the fundamentals of who we are and what we believe is right.”
- NatWest (including Coutts): “We are guided by our purpose. We champion potential, helping people, families and businesses to thrive.”
- HSBC: “Opening up a world of opportunity – helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.”
I don’t think any of these purposes has really got traction with the public. I am not sure they are aware of them, or believe that banks stand behind them. A customer looking for an ethical bank in the UK will still tend to choose Co-op or a building society.
So instead of Alison Rose apologising to Nigel Farage, as she has done, perhaps she should stand up and say that we do not want to bank customers whose values do not align with ours. What is wrong with that? Perhaps then, people
Don’t worry, next week I will drop the politics and be back to everyday stories of living on a narrowboat.